Our Warranty

​Terms Of The Our Warranty 

Our warranty terms and conditions for BJ Enterprises and Marketing and Food Vacuum Sealers Australia.
Models covered by our warranty:, All products listed on our web site
These warranty terms and conditions apply to all products purchased on or after the 1/10/19.

All products have an automatic 12 month warranty.
This warranty applies to the original purchaser for a period of 12 months from the date of purchase. Like all warranties it covers mechanical or electrical failure. It does not cover normal wear and tear, abuse, damage caused by liquid entering the machine, compression of the neoprene seals, or performing functions outside the normal capabilities of a food vacuum sealer or named product. Modifications or repairs performed by the customer or third party not authorized by Food Vacuum Sealers Australia will also void this warranty. The warranty covers any vacuum sealer or Sous vide cooker that is plugged into an Australian power supply which is 220 - 240 voltage and 50hz. The warranty is void if used on another countries power supply. Warranty is only valid for Australian usage.

Extended Warranty

Your warranty period on some Status food vacuum sealer models are extended to 2 YEARS for no additional cost. Information regarding this is on the individual product pages. This warranty extension applies to domestic use only. Commercial use is a 1 year warranty. If you require any assistance please phone us on 0427131007

Repairs

Should a fault occur with your product you must contact us without delay. The product should not be used as long as the fault is evident. Some claims can be made via a video call and accessed over the phone. Some warranty claims and repairs are “return to base”. Return costs are at the expense of the purchaser which we will refund once we have accessed the problem and it is deemed to be a warranty claim.

Food Vacuum Sealers Australia will replace, repair, or offer a full refund of the purchase price at our discretion. Any warranty claims must be accompanied by proof of date of purchase. Food Vacuum Sealer Australia Will return your machine free of charge if the warranty claim is accepted. The warranty period will continue as a pro rata period.