In Case You Need Help

Here's How You Can Contact Us

Help is not far away 

Just please, reach out


Frequently Asked Q's

Need some advice on how to use your vacuum sealer? Maybe you are unsure how to use your vacuum storage bags? Browse our FAQs

Pre-Sales Question

Can’t find what you’re looking for or need some general advice? Please contact us via our web form with your enquiry and we’ll respond within 24 hours

Need Support?

Need some advice or help on which machine is right for your needs?  Email us via our contact form.

Shipping And Returns

BJ Enterprises and Marketing prides itself on it’s strong warranties, and we provide our exclusive 2-year domestic warranty on commercial vacuum sealers and Status models. Our Mini vacuum sealer and our Dual voltage vacuum sealer carry a 1-year replacement warranty, plus all our machines are certified fully compliant with Australian and New Zealand Standards.

We use Australia Post for fast delivery. You should get your order with in 4-5 working days in eastern states and 7 – 10 working days in western states. PLEASE NOTE: Sico machines are all shipped direct to you from New Zealand and these models will take up to 14 days to ship Australia wide. All orders are tracked to your door. You are safe in the knowledge that when you purchase from us your product is already in Australia or New Zealand, is ISO compliant, and fully backed by our excellent customer service and exclusive warranty.

We also carry all the spare parts you may need; simply complete the warranty registration so your details are already filed in our system to ensure a smooth and simple process.

During the BJ Enterprises warranty period, all defects will be repaired or replaced solely at the discretion of BJ Enterprises without charge. Any repaired or replaced parts are then under warranty for the remainder of the warranty period.

Please contact us to discuss the best method of returning your unit to us. In the event of a warranty claim, proof of purchase from BJ Enterprises and Marketing or C & M Marketing will be required.

Payment Options

3 Ways To Pay

It’s easy to pay online using square for secure credit card purchase using VISA and MasterCard. Or you can use your existing PayPal account. We also offer direct debit to our account but this can slow down the delivery time due to money transfer times

VISA & MasterCard via square

Secure Online Payment with square! Now Verified!


Pay with PayPal

Use your existing PayPal account

Direct Debit

Direct Debit into our Account

Munro products are also suplied by ZeroPak and can be found at BJ Enterprises and Marketing in Australia and C & M Marketing in New Zealand

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