In Case You Need Help

Here's How You Can Contact Us

Frequently Asked Q's

Need some advice on how to use your vacuum sealer? Maybe you are unsure how to use your vacuum storage bags? Browse our FAQs

Pre-Sales Question

Can’t find what you’re looking for or need some general advice? Please contact us via our web form with your enquiry and we’ll respond within 24 hours

Need Support?

Need some advice on which machine is right for your needs? Perhaps you need to claim on your warranty? Call us directly on 07 5534 8957

Shipping And Returns

Munro Direct Pty Ltd prides itself on it’s strong warranties, and we provide our exclusive 5-year extended warranty on Unika domestic and all our Lava vacuum sealers, plus all our machines are certified fully compliant with Australian Standards.

We use StarTrack Express for fast delivery, and you are safe in the knowledge that when you purchase from us your product is already in Australia, is ISO compliant, and fully backed by our excellent customer service and exclusive warranty.

We also carry all the spare parts you may need; simply complete the warranty registration so your details are already filed in our system to ensure a smooth and simple process.

During the Munro Direct warranty period, all defects will be repaired or replaced solely at the discretion of Munro Direct without charge. Any repaired or replaced parts are then under warranty for the remainder of the warranty period.

Please contact us to discuss the best method of returning your unit to us. In the event of a warranty claim, proof of purchase from Munro Direct or one of our authorised distributors will be required.

Payment Options

3 Ways To Pay

It’s easy to pay online using eWay for secure credit card purchase using VISA and MasterCard. Or you can use your existing PayPal account, or call us directly during business hours!

VISA & MasterCard via eWay

Secure Online Payment with eWay! Now Verified!


Pay with PayPal

Use your existing PayPal account

By Phone

Call 07 5534 8957 to place your order today!

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